Order Cancellation
- Orders can be cancelled within 24 hours of placing the order, only if not yet shipped.
- Once your order is dispatched, cancellation is no longer possible.
- To cancel, please email or WhatsApp us with your order number as soon as possible.
- If the cancellation is approved, a full refund (excluding COD / payment gateway charges, if any) will be issued to the original mode of payment within 7–10 working days.
Return & Exchange
- Due to hygiene and safety reasons, we do not accept returns or exchanges for reasons like “not liking the product,” “wrong size ordered,” or “change of mind.”
- Returns or exchanges are only accepted in the following cases:
- You received a wrong product
- There is a manufacturing defect
- In such cases, you must contact us within 48 hours of delivery with clear photos and order details.
- Once verified, we’ll arrange a replacement or issue a refund (only if replacement not available).
- Return shipping for defective or wrong items will be borne by CradleBee.
No Refunds on Non-Defective Items
- As baby products are sensitive and hygiene-based, refunds will not be provided except for verified defective or wrong items.